We do not just want our
guests to be satisfied: we want them to be delighted!
Enjoyment, harmony and freedom are the value on which our daily relationships
are based and integral parts of our vision, the senses.
We run our house honestly, reliably and in a fair way. Our guide-lines
are humanity, liberality and tolerence.
People´s ability to develop their own unique, distinctive character
makes working for us creative and productive.
Together we create new values and new objectives.
This mutual esteem provides the basis for our claim to the development
of
The Schwarzwand
Hotel.
Our target is to take our people seriously.
Serving comes before earning. The better service we provide our guests,
the more we will draw from it. All employees know that performance counts
and that it pays off too.
We fully accept the challenge of our guest´s demanding requirements.
Our performance not only wins our guest trust, but retains it.
So we constantly listen to their requests and problems, trying to see
our environment through our guests eyes.
At the Schwarzwand hotel, it is the guest who determines the opening times,
for we know that it is he who pays the salaries. We use client satisfaction
talks to attain on going feedback.
We see complaints as opportunities for improvement.
Walter
Elsensohn and his team are looking forward to hearing from you!
For further questions do not hesitate to contact us, email.
Yours sincerely, Walter Elsensohn
